Terms & Conditions
Please note, Emails, texts and online messages may not be responded to as quickly as a phone call. Please call us on 07773 008000 if you have a time sensitive matter.
Before your trip
Allow enough time for getting to St Ives, finding a parking space, getting to the booking office, picking up the ticket, and getting down to the harbour. There is plenty to do and see in St Ives, so don’t worry about getting here too early and we advise people to have parked at least an hour before departure time. You need to arrive outside the life boat station approximately 30min before your boat departure time to allow to get you ticket and walk to the departure point, a 10 minute walk away.
If you have booked in advance or are driving a long way to get here, call us before you start your journey, or the night before to check likely sailing conditions.
Let us know before booking if any of your party may need assistance getting on the boat/skiff or walking up and down steps. Babies must be removed from prams for loading and unloading for Dolly P or the skiff.
Passengers should consider themselves to be sufficiently medically fit to undertake a boat trip. You should advise us in good time whether any member of your party has any medical conditions or disability requiring any special care during embarking or whilst on a vessel. We will use every reasonable effort to assist such passengers but if we are not informed in reasonable time, we cannot be responsible for any inconvenience or costs which may arise if carriage of that person is refused.
St Ives is a tidal harbour and there are 3 different departure points, some will require the use of a smaller purpose built skiff to transport you to and from the shore. Occasionally this may mean landing on the beach and paddling. Please call us first before booking if this could be a problem for any of your party (I, E if someone is unstable on their feet or getting wet feet is a problem)
We reserve the right to alter routes and durations or cancel a trip due to the wind or other reasons. We will, as far as possible, inform customers in a timely manner. Rain will not stop a trip as there is a large covered area on the boat. If you think there might be strong winds on the day of your sailing, please call us on 07773 008000.
Regular trips – There are no waiting times. That means if you have purchased a ticket and arrive late, the boat will not wait for you. You will not be entitled to a refund, unless we can fill your seats with other paying passengers. A minimum of 6 passengers is needed per trip unless the booking is for private charter.
Whole boat charter – If group arrives late, waiting time is sailing time and waiting time cannot be added to the end of the trip.
Booking and Cancellation
You are only booked once payment has been made. By booking a ticket, you are accepting these conditions.
We require your contact details including phone number and email. If you don’t have signal at your accommodation, let us know the number of where you are staying if we need to contact you.
If notice of cancellation is given more than 24 hours before departure we will give a full refund. If notification of cancellation is given less than 24 hours before departure we will give no refund.
No refunds are offered on any of our boat trips if the passenger is late or unable to find the booking area or departure point. If you are in any doubt, call us on 07773 008000. If you think you are going to be late, get in touch with us as early as possible and we will try our best to help.
We reserve the right to alter cruise itineraries due to weather or other such extenuating circumstances.
Our trips are sometimes held up by circumstances outside of our control, especially during busy periods, and we run a little late. We will inform you when you pick up your ticket if there are any delays.
In the event that we cancel a trip, passengers will have the following options
- Rebooking at no extra cost.
- Cancel the trip for full refund
Incorrectly purchased tickets may be invalid. Customers requiring additional tickets on the day may buy tickets (subject to availability) when you pick up your ticket.
Tickets are non-transferable and no refunds will be given for unused tickets, or in the event that a passenger is unable to, or chooses not to travel.
You and all the members of your party must conduct themselves properly at all times while on board, and must take account of their own safety and that of other passengers.
The skipper may refuse to carry any passengers or direct any passengers to disembark, where the behaviour of that person is liable to cause nuisance or offence to the other passengers or put at risk the safety of the passenger, other passengers, crew or vessel.
Passengers are advised to limit valuables and property brought aboard to that which they can safely carry. All personal property is the passenger’s responsibility and must be kept with them at all times.
No two voyages are the same, and we cannot guarantee any particular wildlife sightings.
Dogs are welcome on the boat but Smeatons pier has a fish landing area and dogs will have to be carried past that section of the pier if this is your departure point. Dogs are not permitted on the seating area.
Any decision regarding any exceptions to the stated policy will be made entirely at the sole discretion of the operator.